I had an unusual problem with an HP LaserJet 3050 AIO that left me stumped. I received a 3050 back from a customer because it never worked. They mentioned that it would turn on, but they kept getting an unclearable message on the control panel. The error the customer was receiving was “No Paper Pickup”. Immediately I thought that there may be damage to the logic board or some sensor, but I had a hard time finding out where it was. After about 20 minutes of searching I happened across a spring that became “unsprung” and just needed to re-align it in place. Since there are many sensors and springs in the printer, I’ve included pictures of my fix. Please leave me a comment if you found it to be helpful.
The entire back of the 3050 with the sides and back plate removed.
The spring just above the separation pad unit
#1 by Doyce Rich on March 7, 2009 - 1:57 pm
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I followed your directions and pictures and found a large paper clip interfering with the printer for our church Administrator’s printer. Thanks for such detail.
#2 by Danny Johnson on March 24, 2009 - 1:44 pm
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I too followed your directions and solved my “no paper paper pickup” nightmare. Without your pictures, I don’t think I would have figured it out. I want to thank you for your help.
#3 by jack on March 31, 2009 - 12:23 am
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I also followed your directions and they worked! Good job! Here in Papua New Guinea it isn’t easy to run to the nearest Best Buy to pick up a new printer!
#4 by Katzmyth on April 16, 2009 - 10:42 am
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I followed your directions and they worked beautifully!!! Thank you for the instructions and the pictures!! My printer is working perfectly now. Thank you again, and again!!!
#5 by Pham Van Thong on April 17, 2009 - 9:35 pm
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AS your instructions, I just fixed my printer sucessfully. Thankyou very much. This may be happend to Hp 3055 usually.
#6 by Dave on May 15, 2009 - 11:56 am
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I had a HP 3055 that was showing the same problem. Turned out that a transparency had become jammed in the fuser. Removed and printer works.
#7 by Yossi on July 23, 2009 - 2:51 am
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Greath thanks for your information.
Very useful.
Regards
#8 by Tom Long on July 24, 2009 - 6:13 am
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Thank you so much.
That was exactly the problem. I guess we don’t need decent customer service from our manufacturers if there is the internet and people like you. You saved me a lot of time, and I was able to print out that report I needed.
Thank you again.
#9 by scott britton on September 7, 2009 - 12:49 pm
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thanks for the information it saved us a service fee .it was the problem and thanks to your useful information problem solved
#10 by Dania Zapata on October 19, 2009 - 8:00 am
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Thank you,followed your instructions and it works!!!Loved that i had the pictures to give me an idea of what i was looking for.
#11 by j. sam on November 10, 2009 - 12:31 pm
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this is very helpful… but i tried all of the above and i dont see anything wrong, spring seems to be in place, i see no blocking objects. What other “hot spots” in here might i look for? note: the issue seems to have started when i had the power supply replaced (by a “pro”) and i am guessing now that i see all the little sensitive parts that in doing so he interfered with something back here. any other suggestions?
#12 by daniel tang on December 16, 2009 - 8:44 pm
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this is daniel from hong kong.
thanks a lot and it works!
for more info, it’s at the back side and the way to open is as below.
1)release the screw at the back of machine
2)open from the bottom side! not at the middle
Cheers
Daniel
#13 by Ahmed Hossam on January 27, 2010 - 2:07 am
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Many Thanks, Solution worked for me although it took me sometime to open the printer from behind =)
Useful website, added to my Favorites
Greetings from Egypt!
Ahmed
#14 by Cory on February 15, 2010 - 3:58 pm
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I bought this printer as a refurbish. I have never been able to make a copy with this printer. Recently I had a paper jam, then the no paper pickup error! I took it apart and found a piece of plastic, probably from the original owner that had returned it, caught in the roller! no wonder I couldn’t get it to copy!
Works Great Now!!!
Thank You Very Much
Cory
#15 by Al on February 20, 2010 - 6:53 am
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Sweet! My printer was giving me the no paper pick up message. I tried to take care of the issue from the front end cartridge area to no avail. I found your site on a Google search and saw your photos. I dove in from the back panel access as you suggested, and lo and behold, a small piece of torn paper was visible, and was preventing the spring loaded lever highlighted in your photos from engaging in the full forward position. I cleared the small scrap paper by pushing it forward from the rear using a long, thin screw driver, then grabbed it from the front side with a small pair of needle nose pliers. I put the back and side panels back in place and my printer now works like new! I am sending you some good Karma through this message because your good deed (posting the photos) has put a smile on my face! Cheers!
#16 by Carrie on March 7, 2010 - 8:29 pm
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Thanks so much! Your directions did the trick. Although there was no blockage, my printer’s spring was definitely out of place. I guess checking it as bagage on a recent flight caused a bit more movement than my machine liked. It was more of a struggle to get the back pannel off than to fix the spring!
#17 by nadinesfolly on March 30, 2010 - 2:52 pm
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I followed your directions and found the spring had sprung. I put it back to look like your photogrAPH, but I am still getting the “no paper pickup” message. What more can I do before I try to put back all the pieces.
#18 by devin on March 30, 2010 - 5:00 pm
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There must be another sensor out of place or the sensor you fixed is still broken.
#19 by nadinesfolly on April 2, 2010 - 2:18 pm
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Is the sensor supposed to look like the picture or is the top loop supposed to be somewhere else?
#20 by Hennie on May 17, 2010 - 11:16 am
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I had the same “paper pick up” issue, we found a “twisty” stuck in the rollers (we have kids…). Problem solved, but thanks to all the valuable info. relayed on this message board.
#21 by Ted on June 10, 2010 - 6:42 am
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Thanks to Al (post of Feb 20). I couldn’t see any problem when I took off the back until I read his post. I looked more closely and could see a scrap of paper stuck there. It took a little doing to get it out with a small screwdriver and needlenose pliers, but I did and now the printer works fine. I feel very lucky to have found this site.
#22 by michael on September 29, 2010 - 7:48 pm
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great article! although my printer isn’t about the spring, but i managed to fix mine (some sort of gear mislocation) by opening at the back as you instructed.
Thanks!!
#23 by doug on January 25, 2011 - 10:32 am
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tried this and found a phone screen cover wedged under the roller.
#24 by arezoo on June 21, 2011 - 3:11 am
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this is arezoo from iran . i followed your directions . thanks a lot for your information .
#25 by Jarek on July 11, 2011 - 7:12 pm
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Thanks a lot, it save me a lot of times and stress; just a small spring.
God bless you from Poland
#26 by Michael on August 3, 2011 - 8:32 pm
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Thank you, Thank you, Thank you. It wasn’t the problem directly but it showed us what the problem was. (Daughters toys are a pain in the wrong places)
#27 by ian on August 27, 2011 - 3:02 pm
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thanks. i stripped the machine and found a piece of paper buried inside between rollers.
HP website no help.
#28 by Dave on August 29, 2011 - 4:38 pm
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Thanks. Your solution was not my problem but you empowered me to look for something simple. I investigated the simple structure of parts and felt good about removing the black mechanisms. There was a piece of plastic which must have been picked up from the envelope feeder. I am now able to continue my reign of fixing anything the kids bring to me. THANKS.
#29 by huxiaosky on September 1, 2011 - 2:48 am
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thanks a lot,it is very useful. Following you directions, i solved my problem.
#30 by Jurgen on September 11, 2011 - 4:40 am
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Thank you for the information and especially the pictures. My printer works again! Greetings from Belgium.
#31 by Renee on September 19, 2011 - 1:15 pm
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Thanks so much for the article!!! I was completely baffled at this problem. You were right!!!! Popped the spring back in place and now it is working!!!!
#32 by Setareh on September 25, 2011 - 1:24 am
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Thank you so much
i’m glad.
#33 by Kevin on November 9, 2011 - 9:10 pm
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You’re a frickin genius! I have had this printer for about 3 years now and I love it. Now I get to keep it, along with the $150 I was going to spend on a new one. Thank you so much.
#34 by Dan Klapet on December 10, 2011 - 2:52 am
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Hi,
Thanks a lot. That was quick solution for me too:-)
Dan from Czech Republic
#35 by Shauna on December 18, 2011 - 3:21 pm
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Thank you! these days it is easier to purchase a new printer instead of paying to have it fixed. I refused to buy a new one over an error message; I knew someone out there must have a solution. You saved me at least $100!
#36 by Jan on January 11, 2012 - 2:48 pm
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Thank you! Now it works again! It did take a few minutes to figure out what you were taking about. So pulled the wire over the left black clip and walla….it worked!
Thanks much!